We offer our customers 7 types of production schedules:

We offer a 15 day service, 10 day lanyard service, 7 day service, 3 day standard service, 3 day rush service and 5 or 10 week factory direct service. We also have a 24 hour rush service on over 400 of our products. Some items require additional production time. Please review the description of each product carefully for the individual production time. If you have different demands, call your representative for a quote.

All production schedules are based on working days. Production time for all services starts after all approvals, which includes the receipt of a complete and accurate purchase order, receipt of print ready artwork, credit approval, paper proof approval, pre-production sample or anything holding up production. Credit terms should be arranged before sending a purchase order. Orders must be approved by 10 am Eastern Standard Time for that day to be counted as a production day.

24 Hour Rush Service

24 hour rush is available on selected items bearing the 3 Day Standard/24 Hour Rush logo. 1 colour 1 position, maximum 500 units. Call your representative for details. Factory cannot use a 3rd party shipping account. All approvals must be received by 10 am EST in order for us to dispatch the next business day.

3 Day Rush Service

The 3 day rush production schedule with pricing is in red under the relevant item. “3 day rush service” must be clearly mentioned on the purchase order and emailed artwork. Paper proof and pre-production sample can cause a delay in the order as production time will start after all approvals. Orders are limited to 1 or 2 colour logos. However, we may be able to rush logos with additional colours – call for a quote. All approvals must be received by 10 am EST in order for that day to be included as a production day.

3 Day Service

The 3 day standard service is for up to 2,500 units and up to 2 print colours of items bearing the 3 day standard service logo. All approvals must be received by 10 am EST in order for that day to be included as a production day.

7 Day Service

The 7 day production schedule is our standard service for larger orders in stock items. All approvals must be received by 10 am EST in order for that day to be included as a production day.

10 Day Lanyard Service

The 10 Day Lanyard Service is for up to 1,000 units. Please contact your representative for lead times on orders over 1,000 units.

15 Day Service

All products with a 15 day service are shipped from our China facility. There is no rush or speed up order accepted on any product with a 15 day service. All approvals must be received by 10 am EST in order for that day to be included as a production day.

Factory Direct Service

10 week production time is for orders that are typically 5,000 pieces or more. Factory direct orders are custom manufactured in Asia to the specifications on the purchase order and shipped into Australia by container ship. This is the most economical method of production allowing for significant cost reductions on larger orders. We can further customize any order by doing custom colours, special packaging, custom moulds, multiple colour logos and many other options. Production time can be shortened on factory direct orders by air shipping some or all of the order. This typically saves 3-4 weeks and is quoted on a case by case basis due to fluctuations in the cost of air freight. Our 5 week overseas production time is the same as above but shipping is through air freight. Please contact us for current pricing.

The factory has the right to change carriers to meet an in hands date on the purchase order and invoice customer accordingly for the shipping, even when it is requested to bill on a 3rd party account.